ZOOP (hereinafter referred to as “zoop” “us” “we” or “our”) is committed to respect your privacy and to comply with any applicable data protection and privacy laws. The Privacy Policy applies to all Customers (collectively referred to as “Users”). In addition, this Privacy Policy applies to all products and services provided by zoop.lk (hereinafter referred to as the “Site”). We at ZOOP are extremely proud of our commitment to protect your privacy. We are providing this Privacy Policy to help you understand how we collect, use and protect your information when you visit or order products through the Site. Please read the following policy to understand how your personal information will be treated as you make full use of the Site. This Privacy Policy should be read in conjunction with the terms and conditions of use for www.zoop.lk.
Continued use of the website www.zoop.lk shall amount to your consent for the processing of Personal Information by ZOOP as per this Policy.
You have to be above 18 years of age in order to subscribe to any of our Products and Services.
For the purposes of this Policy:
“Personal Information” means any Personal Information provided by you including but not limited to name, National Identity Card/ Passport/ Driving License Number, address, his/her image and information obtained by us in the course of providing Products and/or Services to you including but not limited to transactions with ZOOP, contact number, account number, account balances, payment history, and account activity.
“Process” means a series of actions taken in order to achieve a result. This includes collecting, organizing, adapting, altering, disclosing, sharing, disseminating, aligning, combining, blocking, erasing and destroying personal information.
“Products” means the range of products offered by ZOOP.
Receipt Of Information
ZOOP receives your Information as follows;
Registration information:
When you sign up for zoop.lk, you are required to provide information such as your name, email address, and phone number.
Information you choose to share:
Your information also includes the information you choose to share via social media sites such as Facebook and Twitter, such as when you post a status update, upload a photo, or comment on a friend’s story.
Information others share about you:
We may receive information about you via the social and offline competitions that we conduct on a regular basis. This information will be used by us to help us profile and target better offers to you.
We also receive other types of information about you:
We receive data from the computer, mobile phone or other devices you use to access ZOOP, including when multiple users log in from the same device. This may include your IP address and other information such as your location, type of sites and pages visited, etc.
We receive data whenever you visit a website that is connected, affiliated or runs on the zoop.lk platform.
Sometimes we get data from our advertising partners, agencies, activation partners, etc. which tells us where you connect to us from and how we can connect with you.
Notice Principle
ZOOP may process your Personal Information for the following purposes:
- Provisioning of the contracted Products;
- Processing your orders and managing and administering your account;
- Delivering any products or information requested by you;
- Responding to complaints or account inquiries;
- Administering debt recoveries;
- Verifying your identity when required;
- Market and product analysis and contact about new developments or offers;
- Monitor CCTV at ZOOP outlets;
- Record customer calls for improvements;
- Marketing campaigns for ZOOP and affiliates;
- Secure storage of personal information in third-party cloud-based storage.
Data Integrity Principle
Subject to and to the extent you have made available to us, the Personal Information and any updates thereto, ZOOP shall make reasonable endeavors to maintain complete, current, and accurate information about you. Any inaccurate information that is brought to our attention shall be corrected within a reasonable period of time from the receipt of written notification by you of the same. Procedures will be maintained to ensure that any reported inaccuracies are promptly and effectively handled and that Personal Information remains as accurate, current and complete as possible. Any requested amendments may be subjected to prevailing and applicable laws and regulations.
You are responsible for the accuracy and completeness of the Personal Information provided to ZOOP. Failure to provide the same to us, as required, may result in your application for Products being rejected, the subscriber agreement being terminated.
Security Principle
We use a number of mechanisms (encryption, passwords, physical security) to protect the security and integrity of your personal information against unauthorized access and disclosure.
We do not accept any responsibility whatsoever for any unauthorized access or loss of Personal Information that is beyond our control.
Disclosure Principle
ZOOP may disclose your Personal Information where necessary, for the following reasons:
- To comply with legal and regulatory requirements;
- To security or law enforcement agencies with valid requests;
- Upon request of TRCSL, CBSL, CAA, or other government agencies;
- To any party related to ZOOP’s provision of services or products;
- To payment channels to validate your information;
- To agents/contractors for recovery of dues;
- During business reorganizations or sales;
- To protect ZOOP’s interests.
Access Principle
ZOOP shall make available to a registered user his/her Personal Information in our possession or control within a reasonable time at a reasonable cost.
The user can correct the Personal Information provided by clicking on account settings.
Termination
ZOOP may terminate this Privacy Policy at any time. Without limiting the foregoing, ZOOP shall have the right to immediately terminate any passwords or accounts of User in the event of any conduct by User which ZOOP, in its sole discretion, considers being unacceptable, or in the event of any breach by User of this Agreement.
Indemnification
User agrees to defend, indemnify and hold harmless ZOOP, its subsidiaries, and affiliates, and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use of this Website and/or the Mini-sites by User.
Change Of Control
If the ownership of our business changes, we may transfer your information to the new owner so they can continue to operate the service. But they will still have to honor the commitments we have made in this Data Use Policy.
Amendments
ZOOP reserves the right to change provisions of this Policy as a whole or in any portion from time to time at its sole discretion with or without notice to the customer.
General
Usernames and User IDs
A username is your unique ID ZOOP uses to identify you. You are free to browse the site without registering for a user ID as well. Your user ID and password must be kept secure at all times to avoid online impersonation.
Deleting and deactivating your account
If you want to stop using your account, please send an email to [email protected] with your request.
Cookies, pixels and other similar technologies
Cookies and pixels are small pieces of data that are stored on your computer, mobile phone or other devices.
We use these to:
- Understand your use of ZOOP
- Understand how you use the internet, search and discover other products and services
- Enable more features and store information about you
- Monitor and understand the use of our products and services
- Provide security for you and other users
Most companies on the web use cookies (or other similar technological tools), including our advertising and Platform partners. For example, our Platform partners, advertisers or Page administrators may use cookies or similar technologies when you access their apps, ads, Pages or other content.
Whom to contact for any disputes or resolution
For any disputes regarding our use of data and data privacy please contact [email protected]
Notifications and Other Messages
We will send you daily notifications via email or SMS upon your subscription to such content. You are free to unsubscribe to such content by selecting the unsubscribe option in your account settings.