Refunds for change of mind will not be accepted.
It should not be used, damaged, washed and should be in the original packaging with tags. Product deals are limited time and limited stock promotions that once ordered and paid are non-refundable. The voucher issued must be utilized (redeemed) during the validity period of the voucher. ZOOP is not liable for failure to redeem the voucher under any circumstances and cannot be refunded.
All refunds are processed within 2-3 working days by ZOOP (processing times are shown in the table below). Further processing back to your credit card/ bank account may require additional time depending on the bank/ institution for which ZOOP cannot be held liable.
| Refund Type | Refund SLA |
|---|---|
| Cash Cheque | 3 days to process |
| Bank Deposit | 3 days to process, 2 days to realize |
| Back to Card (V/M & Amex) | 3 days to process, 4 days to realize |
| Mobile Refunds | 3 days to process, 2 days to get updated |
| eZ Cash Refunds | 2 days to process, 2 days to get updated |